Privacy Policy
Last Updated: September 2026
IR Farm respects the privacy of its customers and website visitors. This Privacy Policy explains how information may be collected, used, shared, stored, and protected when you visit irfarm.com, place an order, contact IR Farm, use our customer support services, or interact with our social media channels.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with IR Farm, we may collect different types of information.
Personal Information
Personal information may include:
- Name
- Phone number
- Email address
- Billing address
- Delivery address
- Order details
- Transaction-related information
- Information provided through contact forms or customer support
Technical and Usage Information
When you visit our website, certain technical and usage information may be collected automatically. This may include:
- IP address
- Browser type
- Device information
- Operating system information
- Pages visited
- Website activity and usage information
- Referral information
- Cookie and similar technology information
Communication Information
We may collect information you provide when communicating with IR Farm through:
- Website contact forms
- Phone
- TikTok
- YouTube
- Other customer support channels
2. How We Use Your Information
Information collected by IR Farm may be used for purposes including:
- Processing and fulfilling customer orders
- Arranging shipment and delivery
- Communicating about order status
- Responding to customer questions and inquiries
- Providing customer support
- Managing returns, refunds, or order-related concerns
- Improving our website, products, and services
- Understanding how customers use our website
- Maintaining website security
- Preventing fraud, abuse, or misuse
- Keeping business and transaction records
- Sending product, service, or promotional information where permitted
- Meeting legal, regulatory, accounting, or operational requirements
3. Shopify and Ecommerce Services
IR Farm operates its online store using Shopify.
Shopify and related service providers may process certain customer, order, payment, device, and website information where necessary to provide ecommerce functionality, checkout services, security, analytics, payment processing, and other services required to operate the online store.
Information processed directly by Shopify is also subject to Shopify's applicable privacy practices and policies.
4. Order and Delivery Information
To process and deliver customer orders, IR Farm may collect and use information such as:
- Customer name
- Phone number
- Delivery address
- City or delivery location
- Order information
- Tracking information
Where necessary, relevant information may be shared with courier, logistics, or delivery service providers for the purpose of completing the customer's delivery.
Only information reasonably required for order fulfillment and delivery should be shared with such service providers.
5. Payment Information
Payment information may be processed through Shopify, payment providers, banking services, cash-on-delivery processes, or other payment methods available through IR Farm.
IR Farm does not necessarily receive or store complete payment-card information when payments are processed directly by third-party payment providers.
Payment service providers may process customer information according to their own privacy policies, terms, and legal obligations.
6. Cookies and Similar Technologies
IR Farm and its service providers may use cookies and similar technologies to support website functionality and improve the shopping experience.
Cookies and similar technologies may be used to:
- Keep the website functioning properly
- Remember customer preferences
- Maintain shopping-cart functionality
- Understand website usage
- Measure website performance
- Improve navigation and user experience
- Support analytics
- Support advertising or marketing activities where applicable and permitted
- Help maintain website security
Cookie and tracking behavior may depend on your location, browser settings, consent preferences, and the services used by IR Farm.
Users may be able to manage cookies through browser settings or website privacy controls where available. Disabling certain cookies may affect some website functions.
7. Analytics and Website Measurement
IR Farm may use analytics and website measurement tools to better understand how visitors interact with the website.
These tools may collect information such as:
- Pages viewed
- Device type
- Traffic source
- Approximate location information
- Website interactions
- Shopping activity
- Performance information
This information may be used to improve website functionality, understand customer behavior, measure performance, and improve the shopping experience.
8. Marketing Communications
Where permitted, IR Farm may use contact information to communicate with customers about:
- Products
- Services
- Offers or promotions
- Important store updates
- Order-related information
- Relevant agricultural information
Customers may request to stop receiving promotional communications through the method provided in the communication or by contacting IR Farm.
Order-related and service-related communications may still be necessary even if promotional communications are stopped.
9. Sharing of Information
IR Farm does not sell customers' personal information as part of its normal business operations.
Information may be shared when reasonably necessary with service providers such as:
- Courier and delivery companies
- Payment service providers
- Shopify and ecommerce service providers
- Website hosting or technical service providers
- Analytics providers
- Marketing platforms where applicable
- Customer support service providers
- Accounting or business service providers
- Government, legal, judicial, or regulatory authorities where required
Third-party service providers may process information according to their own privacy policies, contractual responsibilities, and legal obligations.
10. Third-Party Websites and Services
The IR Farm website may contain links to third-party websites, applications, social media platforms, payment providers, courier services, or other external services.
IR Farm does not control the privacy practices of third-party services and is not responsible for their privacy policies or content.
Customers and website visitors are encouraged to review the privacy policies and terms of any third-party services they use.
11. Social Media Platforms
When users interact with IR Farm through social media platforms, their activity is also subject to the privacy policies and terms of those platforms.
IR Farm may receive information that customers voluntarily provide through comments, direct messages, forms, or other interactions on social media.
Official IR Farm Social Media Accounts
- YouTube: IR Farm on YouTube
- Facebook: IR Farm on Facebook
- Instagram: IR Farm on Instagram
- TikTok: IR Farm on TikTok
12. Data Security
IR Farm takes reasonable administrative and technical measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission, electronic storage method, or online system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their own account information, devices, passwords, and communication channels.
13. Data Retention
IR Farm may retain personal information for as long as reasonably necessary for legitimate business, operational, accounting, customer-service, security, and legal purposes.
Information may be retained for purposes including:
- Order processing and fulfillment
- Customer support
- Business records
- Transaction records
- Accounting
- Fraud prevention
- Dispute handling
- Legal or regulatory requirements
Retention periods may vary depending on the type of information and the reason it is being retained.
14. User Privacy Requests
Customers may contact IR Farm regarding questions or requests related to their personal information.
Requests may include:
- Updating contact information
- Correcting inaccurate information
- Questions about information associated with an order
- Privacy concerns
- Requests relating to use of personal information
- Other privacy-related matters
Requests will be reviewed and handled according to applicable legal, operational, and verification requirements.
IR Farm may need to verify the identity of the person making a request before providing, correcting, or taking action regarding personal information.
15. Children's Privacy
IR Farm's ecommerce services are not specifically directed toward children.
Customers placing orders or providing personal information should have the appropriate legal capacity or authorization to do so.
If you believe that personal information relating to a child has been provided to IR Farm improperly, please contact us so the matter can be reviewed.
16. Business Transfers or Changes
If IR Farm undergoes a business restructuring, merger, acquisition, transfer, or similar organizational change, relevant business information may be transferred where legally permitted and necessary for continuation of the business or services.
17. Legal and Regulatory Requirements
IR Farm may use, retain, or disclose information where reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from authorities
- Protect the rights, property, or security of IR Farm, customers, or others
- Investigate suspected fraud or misuse
- Resolve disputes or enforce applicable agreements
18. Changes to This Privacy Policy
IR Farm may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technology, legal requirements, or privacy settings.
When the Privacy Policy is updated, the revised version will be published on this page and the "Last Updated" date will be changed accordingly.
Customers and website visitors are encouraged to review this page periodically for updates.
19. Contact IR Farm
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact IR Farm using the details below.
IR Farm
Mianwali Road, near Malik Hospital
Sargodha, Punjab 40100
Pakistan
Website: https://irfarm.com/
Email: irfarm786@gmail.com
Phone: +92 300 0698466
WhatsApp: +92 300 0698466
Business Hours: 9:00 AM – 8:00 PM, 7 days a week